At Mango Cruiser Company, we fully expect that you will love your bike! We also understand that sometimes a return and/or exchange is needed. Any return or exchange will need to be made within 30 days of the order in like new/unused condition. The buyer is responsible for all return shipping. Please reach out to us for any help with your return/exchange. Once we receive the returned item, please allow up to two days for processing. Our goal is for you to be 100% satisfied with your bike.